ALL SALES ARE FINAL
We do not offer exchanges, cancellations or returns. If there is a special case where you receive the wrong item, or damaged item or we no longer have in stock the item you ordered, we will offer you an exchange.

Shipping is non-refundable.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@sil.agency

Return/Exchange Shipping
To return your product, you should mail your product to:

SIL AGENCY

We will issue you a return label if we are at fault otherwise the return label is the customer responsibility.

Please allow 7-10 business days for your package to be shipped back out from the time it was delivered to us.

Please email hello@sil.agency to process any returns and exchanges